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NG&E: Five Tips for Building Strong and Enduring Customer Relationships

Engagement is one of the key factors that prevents utilities from developing strong relationships with their customers. In an article written for the March 2015 edition of Natural Gas & Electric, Chris Oberle reviews 5 areas to increase customer engagement among utilities. "Oberle, C. (2015, March). Five tips for building strong and enduring customer relationships. Natural Gas & Electricity 38/8, ©2015 Wiley Periodicals, Inc., a Wiley company."

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