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For the second year in a row, Market Strategies teamed up with DBusiness to present the Michigan Social Index, where 50 state-based companies primarily serving consumer markets are rated on their annual web presence, including Facebook, Twitter, YouTube, blogs and forums.
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Recent Blog Post
Comcast's recent customer service debacle raises critical questions: Is this an isolated incident, or is the problem more pervasive? If there are other such calls happening, how can Comcast (or any company) find out before more damage is done?
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Current News and Events
Monday, November 03, 2014 — Patty Durand, SGCC, and Randall Hula, Market Strategies, will present “Trusted Utilities and Drivers of Engagement: Preparing for the Customer of the Future.”
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