A new study shows that 25% of advisors report less frequent contact with external wholesalers, creating an immediate need for asset managers to reexamine how to optimize their marketing and distribution dollars.
“Whether the ruling is repealed or not, we've seen evidence that advisors are shifting client assets toward lower-fee investment products,” said Meredith Lloyd Rice, a vice president at Market Strategies..
Utilities have strengthened their relationships with their business customers to a record high score, fueled by an increase in Engaged Customer Relationship scores among business customers not assigned a utility account manager.
Customers are satisfied with electric and natural gas utility service but don't trust their advice or digital competency. Consumers also doubt the industry's ability to keep transmission systems or personal information secure.