Utility customers derive a huge 94% of their satisfaction from the amount of effort they exert to do business with their utility, and yet the industry average Customer Effort index score is a moderate 730 on a 1,000-point scale.
Financial advisors looking to invest client assets in annuities rank Jackson National, Lincoln Financial Group and Pacific Life in their top five across three types of annuities. However, the leader and subsequent rankings vary by product category, as advisors are influenced by different factors when considering each product type.
Signaling the need for a shift in utility priorities, 65% of businesses would like their utility to invest in activities that support building local communities and energy consumption management programs, while 62% of businesses do not believe utility investments toward improving reliability or service operations are a priority.
Thirty-three utilities have been designated 2018 Customer Champions among residential customers, an annual honor given to gas, electric and combination utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience.
New research shows that two out of three (62%) Texans prefer large, trusted and financially stable retail electric providers (REPs) over smaller REPs that typically rely on low rates to attract customers.
More 1st wave boomers and Gen Xers have chosen to keep their retirement assets in a former employer's plan for at least five years despite a significant decrease in overall satisfaction among former plan participants this year.
Vanguard, Fidelity and PIMCO earn the strongest purchase consideration from RIAs, one of the only advisor segments that's growing, again this year. Despite a heightened industry focus on targeting this elite group, Charles Schwab Investment Management is the only firm to achieve a significant increase in purchase consideration.
In the highly competitive 401(k) market, it's tempting for plan providers to aim for mega plan conversions. However, new data suggest that plan providers would be better off focusing sales efforts on small and mid-sized plans.
Comcast launched Xfinity Mobile in May 2017, and it's clear that its venture into the coveted “Quad Play” space is paying off, both as a wireless service and as a tool that enhances Comcast's core Xfinity Internet and TV businesses.
Cogent Reports measures advisor satisfaction with specific aspects of the wholesaler interaction including the top driver of purchase intent, “business-building ideas and support to my practice.” Which firms performed best?