Sometimes to understand the needs of your audience, the best thing to do is simply to ask. Through quantitative methods such as phone surveys, web-based interviews and customer response collection, we can conduct research in more than 75 countries across eight global regions and have a deep understanding of cultural differences and special market research considerations in our quantitative data collection methods. Whether you need to reach customers and businesses in domestic or international markets, we use a full array of web, phone and mail data collection methodologies alongside our flexible and innovative qualitative market research methods to provide timely and relevant market survey information.
Each year, we complete 300,000 web surveys, 1.2 million telephone interviews–half of which are conducted from our client-dedicated call centers–and 30,000 mail surveys. These capabilities allow us to manage most of our quantitative studies internally to ensure the highest quality control.
We use a high-capacity, extremely robust web interviewing platform that runs the IBM SPSS Data Collection software and supports secure, 24/7 data collection around the globe in virtually any language. The result is a fast and efficient process from questionnaire design to data delivery and market research analysis.
We manage our own Custom and Integrated Telephone Research Centers and use the latest sampling databases and IBM SPSS Data Collection software. Our centers include field interviewing staff and all supporting management, quality assurance and supervisory personnel. View a full list of our centers.
Our data collection platform was designed from the ground up with built-in multimode capabilities. Each year, we conduct dozens of studies that combine telephone-, web- and mail-based methodologies.
Our market research operations include 1,300 professionals who are dedicated to delivering high-quality data on schedule and on budget. In addition to data collection, our capabilities include:
Sample Design and Statistical Support
Including sample size estimates, calculation of survey weights and survey errors.
Including computer-assisted instrument programming, tabulation generation, dataset management, online survey data presentation as well as database development and maintenance.
Including data entry, verbatim coding, open-ended response cleaning and survey sample profile reporting.
Via secure online portals that support interactive analysis, custom reporting, survey progress tracking and online document storage.
Contact us to learn more, or call +1.800.420.9366.