Market Strategies, Inc. Announces Top Quartile From 3rd Annual Energy Utility IVR/ASR Benchmarking Report

March 13, 2007— On Tuesday, March 13th, at the EUCI Energy Utility Call Center Conference on First Call Resolution in Las Vegas, Market Strategies, Inc. (MSI) announced the Top Quartile results for our third annual Energy Utility IVR-ASR Benchmarking Report (see alphabetical list below). Full details and results will be released at a webinar in April, date and time to be announced. The report is scheduled to be released on May 1. The report will be priced at the same level as 2006: $1,995 for any order received before the publication date; $2,495 on or after May 1. Payment is only requested after receipt.

For more details, feel free to contact Mark Camack, Vice President of Energy Research & Consulting and head of MSI's Usability practice. He can be reached at: mark_camack@marketstrategies.com, or (503) 416-8507.

Alphabetical List of MSI's 2007 Top Quartile:
Citizens Gas
Cleco
Connecticut Power & Light
Consumers Energy
Duquesne Light
FPL
Knoxville Utility Board (KUB)
Lee County Electric Cooperative (LCEC)
LG&E (Louisville Gas & Electric)
MidAmerican Energy
Northwest Natural (Gas)
Pacific Power (PacifiCorp)
Portland General Electric (PGE)
Southern California Edison
Southern California Gas Company ("The Gas Company")