IVR-ASR Energy Benchmarking Report

The 2008 IVR-ASR (Interactive Voice Response and Automated Speech Recognition) Energy Benchmarking Report that examines and ranks the effectiveness of systems developed by energy companies is now available.

This report identifies the electric, gas and combination utilities that rank highest, along with ratings for both touchtone and speech recognition systems. It contains over 100 pages of benchmarking charts, tables, graphics and analysis.

Subscribers get first-hand analysis of industry trends in the only industry report that measures voice response and speech recognition in the combination utilities field, allowing them to better understand and respond to the typical customer experience.

Who should purchase this study? Call Center Managers (to improve operational efficiency) Market Research (to improve customer satisfaction) CFOs and CIOs (to improve the bottom line)

The report provides subscribers:

• A detailed ranking of more than 60 combination utilities in the United States and Canada, including 11 new utilities specific to the 2008 report
• An accurate, timely view of what your competitors are doing to upgrade their IVR-ASR systems so that you can respond accordingly
• A free, proprietary teleconference analysis tailored to your IVA-ASR menu structure

Cost: $1,495 if order received before May 15; $1,995 after May 15

View a webinar about the report.

For more information or to purchase the report contact:
IVR@marketstrategies.com